Sykes Help Desk Intern in Tampa, Florida
Help Desk Intern
The intern position provides reliable end user computer, Blackberry, and SmartPhone support to Corporate, remote Corporate, Enterprise Support Services (ESS), and Executive staff.
400 North Ashley Drive
SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Required qualifications, skills and experience:
Adheres to SYKES policies on ethics and integrity.
Uses basic troubleshooting skills to research, identify, resolve, and respond to end user ticket requests and questions received via telephone calls, e-mail, visits, and callbacks in a timely manner, in accordance with current service level requirements.
Sets up, disassembles, and moves computers, phones, peripherals, and packages, complying with enterprise standards.
Ensures all assigned tickets are processed within established End User Support (EUS) service level requirements.
Installs and implements desktop hardware and software.
Assists Level 1 Help Desk technicians with troubleshooting needs as necessary.
Arranges, organizes, and inventories equipment and stock when new stock arrives and old stock is disseminated. This includes supporting Asset Management projects on an as needed basis.
Assigns daily work tasks to intern personnel supporting the EUS department.
May perform other additional duties and responsibilities as assigned.
Desired qualifications, skills and experience:
Previous experience with providing hardware and software troubleshooting support is preferred, as is proficiency with Internet tools and techniques.
Strong verbal and written communication skills are required.
Strong analytical and problem solving skills are required.
Ability to lift and move computer equipment short distances is required.