Sykes Data Center Engineer in Tampa, Florida

405BR

Title:

Data Center Engineer

Country:

United States

Job description:

This position implements and maintains complex infrastructure in a mission critical environment and acts as the organization’s subject matter expert regarding environmental requirements, support systems, cabling, capacity and space planning, systems redundancy and fail-over, disaster recovery, and related policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Adherence to SYKES policies on ethics and integrity

  • Incident Management Level 3 – Provides support to include resolution and re-engineering and facilitates all electrical environmental requirements.

  • Server/Application Implementation - Validate requirements; validate system designs; facilitates installation and server builds, and prepares change implementation documentation. Supports development, test and training environments. Develops technical specifications for procurement of systems, equipment, and services for Advanced Systems.

  • Documentation – Document all areas of the data center, including but not limited to cabling, power, client applications, and security.

  • Change Administration – Acts as a key participant in change management or Request to Implement (RTI) and submits change control documentation in accordance with SYKES standards.

  • IT Physical Asset Management - Responsible for IT asset management for Data Center and provides reports to management and the Sykes Asset Manager in accordance with SYKES standards.

  • Data Center Responsibilities – The Data Center Engineer tracks, plans and documents systems in the data center. The Data Center Engineer validates documentation and directly oversees all vendor installations. Additionally, coordinates with internal departments to plan upgrades to data center facilities and oversees all activities associated with data center. Responsibilities include:

  • The Data Center Engineer will implement data center standards and best practices.

  • Tracks, plans and documents systems in the Sykes-owned and co-located data centers.

  • Validates documentation and directly oversees all vendor installations.

  • Coordinates with internal departments to plan upgrades to data center facilities and systems.

  • Provides input for system moves within regional locations.

  • Oversees technical activities associated with all regional data centers.

  • Implements data center engineering standards and best practices and makes recommendations for improvements to senior IT management and Data Center Architect.

  • Ensure compliance with legal and administrative regulations governing the operation of data centers.

  • Oversees installations and conducts training on data center support systems.

  • Conducts inspections to ensure compliance with legal and administrative regulations.

  • Researches technical specifications for procurement of systems, equipment, and services.

  • Prepare weekly status reports on data center activities within defined responsibilities.

  • Ensure backup and disaster avoidance and recovery plans for the data centers are documented and updated regularly.

  • Ensure cleanliness and proper layout of all equipment inside the data center as specified in the Sykes Standards documentation.

  • Creates Data Center status reports validates monitoring capabilities, validate systems data, tracks environmental system status and facilitates drills to test staff response capabilities.

  • Additional responsibilities as required by management.

Requisition #:

405BR

State/Province:

Florida

Site:

Tampa

Address:

400 North Ashley Drive

City:

Tampa

Zip/Postal Code:

33602

Travel required:

Up to 50%

Job category:

Global Information Security

About SYKES:

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement:

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works well with internal and external IT support teams

  • Develops rapport and trust

  • Sets and works to own standards and team standards

  • On call after normal working hours

  • Understands the relevant aspects of the client products/programs supported

  • High level of Accuracy

  • Data capture and data quality

  • Time keeping and attendance

  • Flexibility

  • Travel can be up to 35% potentially internationally

Bachelor’s degree in Computer Science or Communications Engineering. 5 to 7 years related experience and/or training, or equivalent combination of education and experience.

  • 5 years data center administration, network administration or systems administration in a large corporate IT environment with mixed Operating Systems

  • Data Center certifications - Preferred

  • Expert understanding of data cabling standards and best practices.

  • Expert working knowledge to develop power and air conditioning requirements.

  • Expert understanding of power and air distribution systems.

  • Expert understanding of environmental regulations governing data center facilities and operations such as TIA/EAI 942 and the Uptime Institute.

  • Expert understanding of physical and systems security issues impacting on data center and IT room operations.

  • Advanced proficiency in the use of Visio, MS Office Suite and AutoCAD.

  • Project Management experience required and ability to work multiple projects simultaneously.

  • Working knowledge of Raritan PowerIQ - Desirable

  • Telephony and Networking Background – Required

  • Avaya and Cisco experience preferred

  • Experience in Environmental Controls and HVAC - Desirable

  • Understanding of System Administration - Preferred

  • Knowledge of Active Directory - Required

  • Strong written and verbal skills- Required

  • Data Center Facility experience - Preferred.

  • Understanding of environmental regulations governing data center facilities and operations.

  • Working knowledge of physical and systems security issues impacting data center operations.

Desired qualifications, skills and experience:

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as proportions, percentages, binary conversions, and volume, and power.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

SECURITY COMPLIANCE:

Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

TRAVEL:

This position has local travel requirements weekly with some remote travel expected on a quarterly basis.

DISCLAIMER

The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.