Sykes HR Generalist - Provo, UT in Provo, Utah



HR Generalist - Provo, UT


United States

Job description:

HR Generalist - Provo, UT

This position is responsible for all facets of Human Resources with an emphasis on employee relations, leaves of absences, and terminations. Generalist provides excellent customer service for both internal and external customers and works closely with the Senior Manager of HR, the HR Coordinator, and Recruiting Manager.


Adheres to SYKES policies on ethics and integrity.

Serves as first point of contact for HR concerning employee relations issues and general HR inquiries.

Provides administrative support to onsite HR staff such as processing new hire paperwork, salary increases, status changes and terminations, managing personnel files, drafting correspondence, faxing, filing, etc.

Maintains spreadsheets for data tracking to include terminations/internal promotions/leaves of absence.

Conducts New Hire and Benefits Orientation.

Contributes to the continual improvement and enhancement of the on-boarding process.

Follows up with new hires after 3 months/6 months.

Assists in pre-screening employment candidates/participates in Recruitment activity.

Manages Leaves of Absence (STD/LTD/FMLA/WC).

Coordinate terminations and conducts exit interviews.

Participates in Unemployment Hearing requests.

Provides Senior Manager, HR with assessments of workplace environment and recommendations for proactive workplace initiatives.

Manages projects up through implementation (e.g. file audits, process improvement opportunities) as assigned.

Prepares and processes employee related HR paperwork for functional area per established procedures.

Helps manager/associate identify problems; asks necessary questions to reveal all related issues; relates HR policy accurately & helps manager/associate understand how policy applies.

May perform other additional duties and responsibilities as assigned.

Requisition #:







198 E 1600 S



Zip/Postal Code:


Travel required:


Job category:

Human Resources

About SYKES:

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement:

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience:


Associate's degree required with two to four years’ HR related experience; or equivalent combination of education and HR related experience. Call Center experience strongly preferred.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Solid working knowledge of state and federal laws to include FMLA, FLSA, OSHA, ADA and wage and hour.

Able to interpret most HR policies and can use management manual to reach conclusions.

Strong interpersonal, communications, time management, and change skills.

Able to work in a fast-paced work environment, embraces and fosters change, problem solves, multi-tasks and thrives on variety.

Sense of urgency and delivers results in leadership style.

Proven ability to manage multiple tasks and demonstrates flexibility.

Proactive problem solver, exceptional team player, excellent interpersonal skills.

Excellent written and verbal communication and presentation skills.

Superior project management and execution skills.

Customer focused and must possess the highest integrity, discretion, and confidentiality.

Positive, can-do outlook and results-solutions oriented perspective is essential.

Strong PC skills; Microsoft Office & ADP Global View, a plus.

Possesses strong conflict resolution and mediation skills.

This job description describes the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties or requirements.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus