Sykes HR Assistant II Operations - Provo, UT in Provo, Utah



HR Assistant II Operations - Provo, UT


United States

Job description:

HR Assistant II Operations - Provo, UT

This position is responsible for performing a variety of technical and administrative duties relating to the human resources functions and programs in the areas of recruitment, payroll, employee relations, leave of absence and unemployment compensation for the U.S. call centers.


Adheres to SYKES policies on ethics and integrity.

Assists in site employee relations activities to include annual employee appreciation events, cook outs, etc.

Performs out-processing of employees to include exit interviews via email.

Assists with new hire on-boarding processes.

Investigates and uploads documentation for Worker’s Compensation claims into case management system.

Assists when necessary with any payroll discrepancies ensuring hours captured are accurately reported through time keeping systems and changes are made via the appropriate channels. Serves as liaison between Payroll department and site to communicate information on payroll issues and provide information to employees.

Assists with dissemination of information pertaining to changes in employee benefit plans, annual open enrollment and other changes to new or existing benefit plan offerings.

Serves as liaison between Leaves department and employees who request information on FMLA, leaves for emergency medical reasons and military requests. Assists employees requesting ADA and religious accommodations following company leave guidelines.

Provides unemployment documentation when necessary to internal parties requesting information per the request of state agencies.

Performs accounts payable duties and other accounting functions as needed.

Ensures accurate filing, purging and storage of all personnel records in accordance with SYKES' records retention policies.

Responsible for reports on attrition, PTO, employee phone numbers, etc. utilizing HRIS system.

Directs and receives calls and visitors at the site as back up to Rece

Requisition #:







198 E 1600 S



Zip/Postal Code:


Travel required:


Job category:

Human Resources

About SYKES:

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement:

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience:


High School diploma or GED required and a minimum of two years human resources or related experience.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must maintain the highly confidential nature of Human Resource work and employees personnel information/files

Ability to manage multiple tasks and demonstrate flexibility

Must work effectively with employees as well as Managers.

Ability to support multiple managers

Strong communication and interpersonal skills

Strong organization skills and attention to detail

PC skills (email, Word, Excel, and PowerPoint) required, HRIS experience a plus

Self generator, initiative, and Team Player


Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.