Sykes HR Assistant II Operations - Provo, UT in Provo, Utah

HR Assistant II Operations - Provo, UT

This position is responsible for performing a variety of technical and administrative duties relating to the human resources functions and programs in the areas of recruitment, payroll, employee relations, leave of absence and unemployment compensation for the U.S. call centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Adheres to SYKES policies on ethics and integrity.

Assists in site employee relations activities to include annual employee appreciation events, cook outs, etc.

Performs out-processing of employees to include exit interviews via email.

Assists with new hire on-boarding processes.

Investigates and uploads documentation for Worker’s Compensation claims into case management system.

Assists when necessary with any payroll discrepancies ensuring hours captured are accurately reported through time keeping systems and changes are made via the appropriate channels. Serves as liaison between Payroll department and site to communicate information on payroll issues and provide information to employees.

Assists with dissemination of information pertaining to changes in employee benefit plans, annual open enrollment and other changes to new or existing benefit plan offerings.

Serves as liaison between Leaves department and employees who request information on FMLA, leaves for emergency medical reasons and military requests. Assists employees requesting ADA and religious accommodations following company leave guidelines.

Provides unemployment documentation when necessary to internal parties requesting information per the request of state agencies.

Performs accounts payable duties and other accounting functions as needed.

Ensures accurate filing, purging and storage of all personnel records in accordance with SYKES' records retention policies.

Responsible for reports on attrition, PTO, employee phone numbers, etc. utilizing HRIS system.

Directs and receives calls and visitors at the site as back up to Rece