Sykes End User Support Specialist Site IT Kingstree in Kingstree, South Carolina

End User Support Specialist Site IT - Kingstree, SC

The primary function of this position is to assist in resolving telephony and system related problems and assist the Site Systems Administrator relative to systems administration responsibilities by performing the following duties in Support of all Sykes IT Processes and Procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Adheres to SYKES policies on ethics and integrity.

Provides local telephony End User Support and administration

Schedule and perform agent adds, moves, and changes in accordance with proper procedures

Support and assist the Site SA relative to systems administration responsibilities

Complete Daily, Weekly and Monthly checklists accurately and in a timely manner

Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards

Assist and act as remote hands and eyes while troubleshooting telephony issues with remote engineers

Adheres to Sykes IT policies and procedures to include IT physical asset management, security and software compliance.

Assists in the documentation of systems for disaster avoidance/recovery and planning

24x7x365 availability to support end users on an as needed basis

May perform other additional duties and responsibilities as assigned