Sykes End User Support Specialist Site IT Kingstree in Kingstree, South Carolina
End User Support Specialist Site IT Kingstree
End User Support Specialist Site IT - Kingstree, SC
The primary function of this position is to assist in resolving telephony and system related problems and assist the Site Systems Administrator relative to systems administration responsibilities by performing the following duties in Support of all Sykes IT Processes and Procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Adheres to SYKES policies on ethics and integrity.
Provides local telephony End User Support and administration
Schedule and perform agent adds, moves, and changes in accordance with proper procedures
Support and assist the Site SA relative to systems administration responsibilities
Complete Daily, Weekly and Monthly checklists accurately and in a timely manner
Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
Assist and act as remote hands and eyes while troubleshooting telephony issues with remote engineers
Adheres to Sykes IT policies and procedures to include IT physical asset management, security and software compliance.
Assists in the documentation of systems for disaster avoidance/recovery and planning
24x7x365 availability to support end users on an as needed basis
May perform other additional duties and responsibilities as assigned
58 Commerce Dr
SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Required qualifications, skills and experience:
EDUCATION and/or EXPERIENCE:
Associate's degree (A.A.) or equivalent from two-year College or technical school required; or two years related experience (in telecommunication or information systems) and/or training; or equivalent combination of education and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working knowledge of Active Directory, DHCP and DNS
Working Knowledge of desktop support fundamentals
Good communication skills
Ability to speak effectively before groups of customers or employees of organization
Knowledge of Avaya environment including PABX, CMS, and all peripherals
VOIP Knowledge a plus
Able to test products prior to test delivery
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.