Sykes Customer Support Agent in Alpine Canada WFH,

292BR

Title:

Customer Support Agent

Country:

Canada

Job description:

Customer Service Representative – Work from Home Canada

SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home!

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us

You will be answering back-to-back calls in virtual call-center, located in the comfort of your own home! Each day, you will be resolving customer issues that may be related to billing, support or troubleshooting. Basic trouble shooting is an expectation. On every call you will be required to educate your customer about all applicable offers and promotions. You must ensure you take ownership and accountability for resolving the customer’s problem, as well as answering each call with enthusiasm, professionalism, and energy.

This position will also require someone who has strong computer skills, using multiple windows to navigate through multiple systems to research information and provide the most accurate and up-to-date information. Those applicants without strong computer skills will not be considered.

Primary Responsibilities

  • Customize services for customers based on individual needs

  • Transform escalated customer inquiries into positive interactions

  • Speak clearly and concisely in all communications, ensuring resolution of every issue

  • Develop strong rapport with each caller early in the contact

  • Multi-task, navigating through multiple windows for answers to questions and resolution to issue

Requisition #:

292BR

State/Province:

N/A

Site:

Alpine Canada WFH

Address:

N/A

City:

N/A

Zip/Postal Code:

N/A

About SYKES:

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economy.

EEO statement:

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience:

This is the right job for you if you’re able to:

  • Speak on the phone and use a computer

  • Empathize and be friendly with people you’ve never met

  • Use logic and solve problems

  • Be part of a team

Desired qualifications, skills and experience:

Nice to have (but not required):

  • Customer service background

  • Experience with financial services, healthcare, technology companies, or something similar