Sykes Customer Service- Work From Home in Alpine Canada WFH,

292BR

Title:

Customer Service- Work From Home

Country:

Canada

Job description:

SYKES Work from Home is seeking to hire people with a passion for helping people one caring interaction at a time. On the SYKES Work from Home Customer Service Call Center team, you’ll learn all about our customers’ wants, needs, and interests before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic customer service experience. We truly enjoy helping people, and know you do too!

If you feel like you don’t know much about these topics, not to worry! Most of our new hires don’t either, which is why SYKES offers paid training to teach you how to provide great customer service support.

Our ideal customer service candidate is awesome at the following:

  • A passion to help those in need; Customer Service Excellence

  • Strong problem-solving skills

  • Effectively communicates, both written and verbally

  • Troubleshoot basic and routine customer issues that are technical in nature

  • Dependable and flexible to rotate shifts, as needed

  • High school diploma or GED is required, and you must be at least 18 years of age

Essential Functions/Core Responsibilities:

  • Assist customers with questions and problems; research and provide a resolution

  • Troubleshoot issues

  • Solve problems that may be unstructured and require use of conceptual thinking

  • Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)

  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport

  • Prepare complete and accurate work including appropriately notating accounts as required

  • Participate in activities designed to improve customer service experience and business performance

Reasons why joining SYKES Work at Home is a GREAT idea:

  • Our mission: We Help People, One Caring Interaction at a Time!

  • Full Time Positions

  • Competitive Pay

  • Full benefits (medical, dental, vision, life insurance, 401K)

  • Paid vacation

  • Tuition reimbursement

  • Continuous promotional opportunities

  • Family-friendly environment that harbors team work

Are you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before? Apply today!

Requisition #:

292BR

State/Province:

N/A

Site:

Alpine Canada WFH

Address:

N/A

City:

N/A

Zip/Postal Code:

N/A

About SYKES:

Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economy.

EEO statement:

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.